1. Who We Are

City Tax Filing (“we,” “us,” or “our”) is an authorized CRA EFILE and Revenu Québec NetFile transmitter located in Ottawa, ON. We provide personal and business tax preparation services. This Privacy Policy explains how we collect, use, and protect the personal information you submit through our website at www.citytaxfiling.ca.

2. Information We Collect

When you submit our contact form, we collect: Full name; Email address; Phone number (optional); Preferred service type; Message or additional details you provide. We do not collect payment card information, SIN numbers, or tax documents through this website contact form.

3. How We Use Your Information

We use the information you submit solely to: Respond to your inquiry about our tax services; Schedule appointments or follow-up consultations; Provide you with a quote or service estimate. We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. How We Protect Your Information

All data submitted through our contact form is transmitted over an encrypted (SSL/TLS) connection and stored securely. Access to your information is restricted to authorized City Tax Filing personnel only.

5. Data Retention

We retain contact form submissions for up to 2 years to maintain a record of client inquiries. You may request deletion of your data at any time by contacting us (see Section 8).

6. Compliance with Canadian Privacy Law

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. As a tax preparer, we also adhere to CRA confidentiality requirements regarding taxpayer information.

7. Cookies

Our website may use basic session cookies to ensure proper functionality. We do not use tracking or advertising cookies. No personal data is collected through cookies.

8. Your Rights

You have the right to: Access the personal information we hold about you; Request correction of inaccurate information; Request deletion of your information; Withdraw consent to our use of your data. To exercise any of these rights, please contact us using the details below.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact: City Tax Filing, Ottawa, ON. Email: info@citytaxfiling.ca. Phone: +1 647-482-1438.